Frequently Asked Questions

What subjects are available?

Please see our main Courses page for a list of available courses.

Do you offer live lessons?

Our courses are a combination of live and pre-recorded lessons. Live lessons are created by our certified and experienced teaching staff. Live lessons are limited in size to accommodate questions.

Will I have access to pre-recorded lessons?

Our pre-recorded lessons are created by our certified and experienced teaching staff. You will receive further information when you sign up for your course.

What if I need help with the course content?

Each course has a link to a tutor who is available, 24/7. If they cannot help you, please email your course instructor.

I see a course listed, but it says “Coming Soon.” What’s going on?

Availabilities depend upon the availability of our Teachers. For example, if you want help with Anthropology. You would select the subject, then our system lists Teachers that are available. Though we are adding more and more Teachers, we have strict requirements and hence we cannot guarantee that a course will be available.

What are the IT requirements?

A laptop, device, and internet connection.

What do I do if I have a technical problem?

Our focus is on the quality of instruction and the curriculum, we hire others to handle the IT side. If you have an IT problem, please contact us. If this does not work, please let us know.

What if I have to cancel my course?

Keep in mind, you have up to one year to complete a course. Should you still need to cancel a fee equal to 50% of the course tuition will be assessed.

How do I get started?

The registration process is as follows:
1. A parent or guardian must register with our website, and provide information about the student(s) they are purchasing courses for.  At this time, they will set up separate usernames/login credentials for all students that they register.
2. The parent will log into their account, go to the Courses page, and purchase the desired course(s).
4. Students can then log into their account, where they will see information about courses and the links that they need to participate in their courses.

How much does a course cost?

Tuition Fees are identified on the sign-up page for each course.

What if I have a complaint?

We are sorry you are not satisfied, but if you have a complaint against a Teacher, please send us an email with a description of the problem. We will review the lesson, contact you with and take the appropriate steps required.

Do you provide a tutoring service?

If you require additional support, please take a look at our sister site, www.v-tutors.com . At v-tutors we provide access to certified teachers, university students and other professionals that have a speciality in a discipline. Full details can be found at www.v-tutors.com.

Do you have a day school?

Day, boarding school and camp options are available, please see our parent site, www.ecole-isa.ch.